Delete Your Account
You can delete your Mitho Delivery account at any time, either directly in the app or by contacting us. This page explains the options and what happens to your data, for both the customer app and the Mitho Rider delivery-partner app.
Account Deletion
Applies to the Mitho Delivery app, the Mitho Rider app, and this website
Option 1a: In the Mitho Delivery app (customers)
- Open the Mitho Delivery app and sign in.
- Go to the Profile tab and tap Edit Profile.
- Open Security.
- Tap Delete Account.
- Choose Delete Permanently (or Temporarily Deactivate if you only want a break), confirm with your password, and the deletion is processed immediately.
Option 1b: In the Mitho Rider app (delivery partners)
The rider app has its own navigation and its own rules. If you deliver for Mitho, these are your steps:
- Open the Mitho Rider app and sign in.
- Go to the Profile tab and tap Settings.
- Tap Deactivate or delete account.
- Choose Deactivate if you only want a break, or Delete my account permanently to leave for good. Permanent deletion also asks you for a reason.
- Confirm with your password.
Before you can delete a rider account
Permanent deletion is refused while you are carrying an open delivery, or while you are still owed a wallet balance. Finish the delivery and settle the balance first, or the app will tell you why it cannot proceed.
What permanent deletion does: it permanently closes your account and you will not be able to sign in again. Your delivery, earnings and tax records are retained as business records. If you want those records erased rather than closed, email us using Option 2 below and we will tell you what we can erase and what we are required to keep.
Deactivating is reversible — signing in again restores your account whole, with your orders, earnings, documents and bank details intact.
Option 2: Request deletion by email
If you can no longer access the app, email us from the email address registered to your account:
- Send an email to Info@mithodelivery.com with the subject “Account Deletion Request”.
- Include the phone number and/or email associated with your account so we can verify it is yours.
- We will confirm and process your request within 7 days.
What gets deleted
Customer accounts
- Deleted: your profile and personal information — name, email, phone number, saved delivery addresses, preferences, and reward points.
- Retained: order and payment records that we are required to keep for legal, tax, and accounting purposes. These are kept only as long as the law requires and are no longer linked to an active account.
- Temporary deactivation: if you chose to deactivate instead of delete, your data is kept so you can reactivate by signing in again.
Rider accounts
- Closed: your rider account is permanently closed and can never be signed into again. You are removed from the delivery pool and receive no further offers or notifications.
- Retained: your delivery, earnings and payout records, and the identity and vehicle documents behind your verification, are kept as business and tax records for as long as the law requires. Closing an account is not the same as erasing these records — email us if you want to know what can be erased in your case.
- Temporary deactivation: reversible. Signing in again restores your account whole, with your orders, earnings, documents and bank details intact.
Questions?
If you have any questions about account deletion or your data, contact us at Info@mithodelivery.com. You can also read our Privacy Policy for full details on how we handle your information, or the Rider Privacy Policy if you deliver for Mitho.